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FedEx® Money Back Guarantee

Shipping Refunds / Fedex® Gurantee

  • FedEx Express® Highlights

    “FedEx® offers a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.

    This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.”

  • FedEx Express® International Highlights

    “FedEx® offer a money-back guarantee if we miss our published (or quoted, as in the case of FedEx® International Next Flight) delivery time by even 60 seconds, barring customs delays.”

  • FedEx® Ground & Home Delivery Highlights

    “A money-back guarantee applies to FedEx Ground® shipments to business addresses and FedEx Home Delivery® shipments to residential addresses within the U.S., and to FedEx International Ground® shipments if you choose the brokerage-inclusive option. If the package is not delivered on the standard scheduled delivery day, you can request a credit of shipping charges.”

  • FedEx® Money Back Guarantee Details

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