UPS ® Refund Policy
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Your worrying is over as RCS eliminates the hassle of filling claims with the carriers and we manage the entire process- from data collection to providing the most advanced dynamic reporting on the market.
The UPS late delivery refund policy (known as the Guaranteed Service Refund - GSR) can be summarized with the following: assuming there are no exceptions (weather delays, address correction, etc.) every package is guaranteed to arrive on time or you as the shipper are owed a refund- even if that package is 61-seconds late. With that said though, you have a limited window to claim these late packages.
If you miss this roughly 15-day window to claim your express (air) and ground packages-you lose. Good thing you found RCS!