If you're shipping thousands of parcels each month, you already know the importance of contract negotiations, volume incentives, and carrier relationships. But here's the hard truth: even well-run logistics operations leave money on the table every single week.
At RCS Audit, we specialize in digging into the granular details of your shipping activity—identifying refunds, late deliveries, and service failures that slip past internal teams and even other audit providers. The key difference? Speed and accuracy.
FedEx and UPS both have strict rules about refund eligibility. Most service failures must be claimed within 15 days—but by the time monthly or quarterly audits happen, it’s often too late. You're locked out of the refund window.
That’s why weekly auditing isn’t just a “nice to have”—it’s the only way to consistently capture refunds before they expire.
We’ve seen firsthand how fast some of these windows close. That’s why RCS flags and disputes eligible refunds within hours of the scan, not weeks after the fact.
You might assume your team—or your current audit provider—is already catching late deliveries. But the truth is:
One of our domestic clients, a national e-commerce brand (let’s call them Terrace Co.), believed they had already optimized their logistics with a large 3PL and negotiated carrier contracts. They were using another audit provider and had an in-house logistics analyst reviewing performance.
We still found $11,600 in weekly recoverable charges they weren’t seeing.
These were refunds for:
Once they switched to RCS, they saw refund credits hit their account within the first 10 days.
If you ship over $50K/year in express or air services, odds are we’ll find something—even if you think you're covered.
Our most successful clients are the ones who thought they had it all figured out—until they let us take a look.